Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of shaping a sustainable world together, we work alongside our customers to provide innovative solutions to the aerospace, automotive, beverage packaging and specialty markets. Headquartered in Atlanta, Georgia, Novelis has approximately 13,000 employees in 32 operating facilities on 4 continents.

Position Overview

The Novelis North America (NNA) team is seeking a Senior Technical Service Representative, Beverage Packaging. The Senior Technical Service Representative, Beverage Packaging position has the primary responsibilities of providing leadership and direction to Novelis by functioning as the Voice of the Customer to Novelis Beverage Packaging Value Stream and the Voice of Novelis Business to our customers, problem solving with Novelis production facilities and customers for the can body stock and can end stock market.

Responsibilities

• Align with EHS guidelines while performing Novelis business at customer locations, while traveling, or at Novelis production facilities. Safety First!
• Functioning as the single point of accountability for Novelis material support at assigned customer locations.
• Maintain customer satisfaction to ensure Novelis market-share and pricing is maintained. Supporting metrics for customer satisfaction feedback.
• Establishing cooperative relationships with customers and Novelis production facilities.
• Provide Technical Service to assigned customer locations routinely, during product trials, troubleshooting & issue investigation, along with process & product improvement, etc.
• Functioning as the single point of accountability for all complaints from assigned customer locations.
• Manage internal trials, process changes, and process simplification with our customer base as a Voice of the Business, while controlling cost.
• Serving as Novelis point of communication for customer issues to Novelis corporate, Novelis production facilities, Novelis technical facilities (NGRTC), and our customers.
• To continue development of the Technical Services team by fostering knowledge sharing opportunities with the more experienced team members.

• The ability to analyze material properties, submitted sample analysis, customer returns investigation for root cause / corrective action relating to customer issues, communicating to the customer the Novelis corporate or production facility follow-up.

Minimum Qualifications

• Bachelor’s or Master’s degree in Engineering or Business, or other analytical field, and / or equivalent experience.
• Minimum of five years of experience in a large complex manufacturing environment, preferably aluminum, casting, rolling and / or recycling.
• Stamping and Blanking knowledge/background preferred. Along with knowledge of aluminum manufacturing process.
• This role will require extensive travel at times to Novelis sites, but more specifically to various assigned customer locations.
• Working understanding and practical application with aluminum alloys preferred
• In-depth knowledge of manufacturing process and business policy and practices preferred
• Desire to take initiative and develop a pro-active relationship with internal and external customers and suppliers.
• Proven track record of success and expanded responsibility within a growing and complex organization
• Must be flexible and able to operate in a fast-paced environment
• Matrix organization experience
• Ability to organize and prioritize workload; must be able to manage multiple tasks at once without sacrificing attention to detail
• SAP Experience preferred.
• Strong analytical skills with advanced proficiency in MS Excel.
• Ability to perform work accurately and independently.
• Proven problem-solving skills: mastery of Structured Corrective Action Process: 8D
• Excellent communication (oral and written) skills; along with the ability to communicate appropriately to peers, operators, and senior managers. A willingness to take a leadership role within work team.

What We Offer:  

Novelis' benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, driven by the marketplace, and affordable. In addition to core benefits, we provide these unique to the industry benefits:  

• Family Growth Programs: Paid parental Leave, Adoption Assistance, Fertility Treatment, Childcare Discount and Nursing Mom Support  

• Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health, family life, and career and financial guidance  

• Wellness Programs: incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs and more.  

• Diabetes Management Program 

• Pet insurance  

• Identity Theft Protection   

• PerkSpot Discount Program  

• Tuition assistance and career development programs   

This role will work Remotely. Candidates can work within the following states: AL, AR, CO, DC, FL, GA, IA, ID, IN, KY, MA, MD, MI, MN, NC, NJ, NV, NY, OH, PA, SC, TX, VA, WA, WV.

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Novelis’ Global Corporate Headquarters is located in the Buckhead neighborhood of Atlanta Georgia and employs approximately 250 people. It is co-located with Novelis’ North America regional office which employs approximately 225 people. Supporting its 24 operations worldwide Novelis’ corporate office is home to the executive leadership team and global functions that support the automotive beverage can and high-end specialties value streams. The City of Atlanta provides a diverse and family-friendly place to live with countless museums cultural organizations and educational institutions including the Georgia Aquarium Woodruff Arts Center CNN Center Georgia Tech and Mercedes-Benz Stadium. In the Atlanta area Novelis has strong community partnerships with Atlanta Habitat for Humanity GeorgiaFIRST and Agape Youth and Family Center in addition to many local museums and community groups.

Novelis recognizes its talented and diverse workforce as a key competitive advantage. Novelis provides equal employment opportunities to all employees and applicants. All terms and conditions of employment at Novelis including recruiting hiring placement promotion termination layoffs recalls transfers leaves of absence compensation and training are without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial or local laws.

We encourage all potential candidates to follow the protocols below and to be diligent when sharing any personal information:
1. Check the job posting is live and valid via our careers page: Careers - Novelis
2. Verify any communication with us by contacting our talent team at Careers - Novelis